Information we collect

We may collect information you choose to provide directly to us, including:

• Name, email address, phone number, company name, job title, and contact details.
• Quote request information, including shipment origin, destination, freight type, equipment needs, timing, dimensions, weight, commodity details, and special instructions.
• Contact form messages, customer service inquiries, general questions, and newsletter or marketing preferences.
• Carrier, customer, vendor, or partner information submitted through website forms or communications.
• Claims intake information, including load numbers, carrier names, claim amounts, photos, invoices, bills of lading, proof of delivery, delivery receipts, packing slips, repair estimates, replacement invoices, and other supporting documents.
• Information you provide when communicating with us by phone, email, social media, or other channels.

We may also collect technical information automatically when you use the website, including IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, time spent on pages, cookie data, and similar usage information.

How we use information

We use information for business, operational, customer service, security, and legal purposes, including to:

• Respond to quote requests, contact requests, claims submissions, carrier inquiries, and customer questions.
• Arrange, support, track, manage, or communicate about freight transportation and logistics services.
• Review, prepare, present, administer, or communicate about claims and supporting documentation.
• Communicate with shippers, receivers, carriers, insurers, claims administrators, vendors, service providers, and other parties involved in transportation or claims activity.
• Improve our website, forms, content, user experience, marketing, and business operations.
• Send updates, educational content, marketing communications, or other messages where permitted by law.
• Protect against fraud, unauthorized activity, security issues, misuse, or other harmful activity.
• Comply with legal obligations, contracts, insurance requirements, audits, dispute resolution, and recordkeeping needs.

How we share information

We may share information when reasonably necessary to provide services, operate our business, protect rights, or comply with law. This may include sharing information with:

• Motor carriers, freight service providers, rail or intermodal providers, warehouses, terminals, insurers, claims administrators, adjusters, shippers, consignees, or other parties involved in a shipment or claim.
• Website hosting providers, email systems, CRM systems, form tools, analytics providers, spam prevention tools, cybersecurity providers, payment or accounting providers, and other vendors who help us operate our business.
• Professional advisors, attorneys, accountants, insurers, auditors, or consultants.
• Government agencies, regulators, courts, law enforcement, or other parties when required by law, subpoena, court order, legal process, or to protect rights and safety.
• Successors or parties involved in a potential merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising unless specifically disclosed and permitted by applicable law.

Cookies, analytics, and website technology

Our website may use cookies, pixels, analytics tools, log files, and similar technologies to help the site work, understand website traffic, improve user experience, protect against spam or security issues, and evaluate marketing performance.

If enabled, tools such as Google Analytics may collect information about how visitors use our website, including pages visited, device/browser information, referral sources, and interactions with the site. Google Analytics uses cookies and similar technologies to measure activity and generate reports. You can control cookies through your browser settings and may be able to use available opt-out tools provided by analytics providers.

Some cookies are necessary for site functionality, while others help us understand performance or improve the website. Blocking cookies may affect how the website works.

Claims, documents, and shipment information

If you submit a claim or shipment-related request, we may collect and use the information and documents you provide to review the matter, communicate with relevant parties, preserve records, and assist with claim presentation or administration.

Claims and shipment documents may include sensitive business information such as invoices, delivery receipts, bills of lading, photos of freight, product descriptions, values, load numbers, carrier information, shipper/receiver details, and other records. Please do not submit information that is not relevant to the claim or shipment.

By submitting claim or shipment documents, you acknowledge that we may share those materials with carriers, insurers, adjusters, claims administrators, shippers, receivers, legal advisors, or other parties reasonably involved in the review, administration, or resolution of the matter.

Email, marketing, and communications

We may use your contact information to respond to inquiries, provide service updates, send requested information, follow up on freight opportunities, or send marketing and educational communications.

You may opt out of marketing emails by using an unsubscribe link where available or by contacting us directly. Even if you opt out of marketing messages, we may still send transactional, service-related, claims-related, legal, or account-related communications.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, form tool, storage system, or internet transmission is perfectly secure. Please use care when submitting sensitive information online and avoid sending unnecessary confidential information through website forms.

Data retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal or contractual obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, insurance requirements, claims activity, accounting needs, and operational requirements.

Your choices and privacy rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the ability to request access, correction, deletion, restriction, portability, or information about how your data is used or shared.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before responding. Some information may be retained when necessary for legal, security, business, claims, accounting, fraud prevention, or contractual reasons.

Third-party websites, portals, and social media

Our website may link to third-party websites, portals, tools, forms, social media pages, videos, embedded content, or platforms such as LinkedIn, Facebook, TikTok, YouTube, Google, client/carrier login tools, payment tools, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. Your use of third-party websites and services is governed by their own terms and privacy policies.

Children’s privacy

Our website and services are intended for business and logistics purposes and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, forms, services, business practices, technology, legal requirements, or operational needs.

When we update the policy, we will revise the effective date shown on this page. Your continued use of the website after an update means the revised policy applies going forward.